Systems · Business software

Diamond Industry Service Management

Type
Operations software
Scope
Design and development
Stack
PHP, MySQL, Laravel
Service Management
Service jobs
JobServiceStageStatus
J-1042Laser sawingIn processActive
J-1041PolishingQuality checkReview
J-1040GradingCompleteDone
J-1039BrutingDispatchDone
Overview

Custom business software for a diamond industry service operation, bringing jobs, customers and workflow into one system.

The Challenge

Operational work passes through many stages and many hands. The software had to follow the way the business already runs instead of forcing a generic template onto it.

The Approach

We documented the workflow stage by stage with the people who run it, then modelled the system on those stages.

Design

Dense, legible screens for daily use. Tables first, status always visible, and as few steps as possible between receiving a job and closing it.

Development

Laravel on PHP with MySQL: a dependable stack for a long-lived business system, with a relational model shaped around jobs, stages and accounts.

Key Features
  • Job and service tracking
  • Stage-based workflow
  • Customer and account records
  • Status at a glance
  • Operational reporting
Technology
  • StackPHP
  • StackMySQL
  • StackLaravel
Final Product

Custom business management software designed for operational workflows. Designed and built by QBtriq.

Service Management
Service jobs
JobServiceStageStatus
J-1042Laser sawingIn processActive
J-1041PolishingQuality checkReview
J-1040GradingCompleteDone
J-1039BrutingDispatchDone
Results / Outcome
  • —Placeholder. Add a measured result here.
  • —Placeholder. Add a measured result here.
  • —Placeholder. Add a client quote or outcome.
Gallery

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Service Management
Service jobs
JobServiceStageStatus
J-1042Laser sawingIn processActive
J-1041PolishingQuality checkReview
J-1040GradingCompleteDone
J-1039BrutingDispatchDone
Service Management
Service jobs
JobServiceStageStatus
J-1042Laser sawingIn processActive
J-1041PolishingQuality checkReview
J-1040GradingCompleteDone
J-1039BrutingDispatchDone